General Training Terms and Conditions
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Online Courseware and Computer Policy
For any course given Online, customer is expected to provide at least one training computer per attendee from their respective company or group during the entire course of training. Customer's computes should have training software installed and ready for use prior to the training start date.
It's also recomended that the cutomer's computer(s) also have access to a stable internet connection and email. Please note that some computer administrative rights may be required to access the Online training platforms (Zoom or GoTo Meeting) during training. Please be sure that attendees have administrative rights to their computer(s) prior to the training start date and throughout the course of training.
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Onsite Courseware and Computer Policy
For any course given Onsite (Customer's location), the customer must provide their own computer(s) capable of running the software being trained. It's also recomended that cutomer computer(s) also have access to a stable internet connection and email.
Additionly, customer's computer(s) should have the latest version of the software being training installed prior to the training start date.
If customer cannot provide computers at their location, CADCAMPILOT can provided rental training computers with training software installed, and training content loaded and ready for use by all registered attendees during the course of training. Additoinal cost for rental computers will vary depending on the number of computers requested by the customer at time of booking (Limit 6).
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Classroom (Office) Courseware and Computer Policy
For any course taken at CADCAMPILOT office training facility, or a designated CADCAMPILOT partner training facility, computers will be provided with training software installed, and training content loaded and ready for use by all registered attendees during the course of training.
Attendee Code of Conduct
CADCAMPILOT expects all attendees to conduct themselves in a reasonable professional manor and treat any and all training equipment, facilities, staff and other attendees with the highest regard of respect, safety, and care while they participate in any of our training courses or events; whether they be held at CADCAMPILOT office training facilities, online, onsite, or at a designated partner facility.
For the wellbeing and safety of our staff, attendees, facility, and equipment, anyone violating these terms and conditions may be asked to leave the class and/or premises without a refund or rescheduling of the remainder of their purchased course.
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Discount Policy
Although discounts are rarely issued, CADCAMPILOT does occasionally promote various training courses and/or events. Discounts are only valid on new course registrations, and cannot be applied to prior booked, scheduled, or registered courses. Discounts are only applicable to single course offerings, and are not valid for Onsite training or certain CADCAMPILOT events. Discounts must be mentioned or entered at the time of booking and/or registration. To enjoy your discount, payment is required prior to the course or event start dates.
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Payment
For Office and Onsite (in-person), or Custom Online training, payment must be received at least 30 days prior to the training start date or upon booking, if the 30 day mark has already passed.
Any customer booking Office, Onsite, or Custom Online training within 30 days of the training start date, must receive email confirmation of registration and payment from a CADCAMPILOT representative before planning to attend training.
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For any open enrolment online training courses offered through our website, payment is accepted at the time of booking via the "Book Online" page on our website.
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Training Delivery Expiration
Due to internal accounting policies, all paid course/s must be registered and completed by customer within one (1) calendar year of purchase date.
CADCAMPILOT will make every reasonable attempt to fulfill customer's purchased training course delivery, however in the event that a customer does not take delivery of any purchased training course, and a resolution by CADCAMPILOT and customer can not be met after the one (1) year anniversary from purchase date, all course payments and course delivery entitlements will be forfeited.
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Cancelling an Open Enrollment (Classroom) Registration
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Classroom (Office) training cancellation policy
If costumer decides to cancel any purchased Open Enrollment (Classroom) training course, cancelation notice must be received and acknowledged by CADCAMPILOT at least fifteen (15) calendar days before the start of a registered course.
In the event that the customer gives CADCAMPILOT the required aforementioned notice, customer may receive a full refund for a canceled course, less a $100 administrative fee.
If cancelation notice is given less than fifteen (15) calendar days prior to the registered course start date, no refunds are permitted. However, CADCAMPILOT will make every reasonable effort to reschedule customer to an alternate course date of similar location, product, and content format.
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All cancellation notices and registration changes must be received and acknowledged in writing by CADCAMPILOT. Please send any cancelation notices or change requests by e-mail to training@cadcampilot.com
Attendee substitutions may be made for any previously registered attendee without penalty or additional cost at any time before the course start date. We do ask that customers immediately notify CADCAMPILOT by email at training@cadcampilot.com for any attendee changes or substitutions.
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Rescheduling Policy
If notice is given fifteen (15) or more calendar days before the course start date, customer may reschedule their course dates and choose from any future course dates available. Please reference our training calendar at https://www.cadcampilot.com/classroom-training-calander for available course dates or contact CADCAMPILOT for additional dates.
Customer can reschedule any single (1) purchased course up to two (2) times. Additional reschedules are not allowed.
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No Shows
If a registered attendee (student) does not show up to a scheduled course session without notice, there will be no refund or rescheduling permitted. Payment for registered course will be automatically forfeited for No Shows.
CADCAMPILOT understands that emergencies and delays happen, so we ask that customers make every attempt to contact their CADCAMPILOT representative as soon as possible, should an emergency situation arise that will affect your showing up to a scheduled course session.
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Classroom Courses canceled or rescheduled by CADCAMPILOT
Although rare, CADCAMPILOT may cancel or reschedule Open Enrollment (Classroom) courses from time to time.
CADCMAPILOT reserves the right to cancel or reschedule any office courses with insufficient enrollment numbers or under any other circumstances. CADCAMPILOT will attempt to give registered customers and attendees as much advance notice as possible of any change to course schedules. CADCAMPILOT shall not be responsible for any incidental or consequential losses to customers or attendees arising whatsoever due to course cancelations or rescheduling by CADCAMPILOT.
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Onsite Training Terms and Conditions
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Payment
Full invoiced payment must be received and acknowledged by CADCAMPILOT at least 30 calendar days prior to the start of Onsite training course, or at the time of booking and registration confirmation, if the course start date is less than 30 calendar days away.
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Cancellation/Rescheduling Policy:
Cancellations received LESS THAN 21 BUSINESS DAYS before any Onsite training class start date are eligible for partial refunds, however they will be subject to a $350 administrative fee plus any non-refundable booking fees or travel expenses incurred by CADCAMPILOT.
Onsite training courses can be rescheduled by customer with written notice NO LESS THAN 21 BUSINESS DAYS before the initial training scheduled start date. Written email notice must be received and acknowledged by CADCAMPILOT, LLC representatives at training@cadcampilot.com NO LESS THAN 21 BUSINESS DAYS prior to Onsite training class start date.
CADCAMPILOT will make every reasonable attempt to reschedule your new preferred training dates, however training dates will be subject to availability.
In no time or in any event shall CADCAMPILOT, LLC or it's employees be liable for any incidental, indirect, special or consequential damages to customer incurred from cancellation of Onsite training.
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Online Training Course and Event Terms
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Online meeting platform use and format
Scheduled Online training courses and events are delivered by CADCAMPILOT to customers and individuals via web-meeting.
Custom Online training courses or One-on-One Online training courses can be delivered to customers via closed (private) online meeting upon request and confirmation.
Open enrollment (group) Online training courses or events may be open to the public and may consist of attendees from multiple companies, including attendees outside of any one (1) customer's organization.
CADCAMPILOT may choose to deliver Online training via any web-meeting platform of it's choosing, including but not limited to "Zoom" meetings or "GoTo Meeting".
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Online training cancelation policy
If costumer decides to cancel any purchased online training course, cancelation notice must be received and acknowledged by CADCAMPILOT at least Seven (7) calendar days before the start of a registered course for customers to receive a full refund, less a $100 administrative fee. If cancelation notice is given less than seven (7) calendar days prior to the registered course start date, no refunds are permitted. However, CADCAMPILOT will make every effort to reschedule customer to an alternate course date of similar format, product, and content format.
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All cancellation notice and registration changes must be received and acknowledged in writing by CADCAMPILOT. Please send any cancelation notice or change requests by e-mail to training@cadcampilot.com
Attendee substitutions may be made for any previously registered attendee without penalty or additional cost at any time before course start dates. We do ask that customers immediately notify CADCAMPILOT by email at training@cadcampilot.com for any attendee changes.
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Rescheduling Policy
If notice is given fifteen (15) or more calendar days before the class start date, customer may reschedule their course dates and choose from any future course dates available. Please reference our training calendar at https://www.cadcampilot.com/classroom-training-calander for available class dates or contact CADCAMPILOT for more dates.
Customer can reschedule any single (1) purchased course up to two (2) times. Additional reschedules are not allowed.
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No Shows
If a registered attendee (student) does not show up to a scheduled course session without notice, there will be no refund or rescheduling permitted. Payment for registered class will be automatically forfeited for No Shows.
We understand that emergencies and delays happen, so please make every attempt to contact CADCAMPILOT as soon as possible should an emergency situation arise that will affect your showing up to a scheduled course session.
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Online courses or events canceled or rescheduled by CADCAMPILOT
Although rare, CADCAMPILOT may cancel or reschedule Online courses or events from time to time.
CADCMAPILOT reserves the right to cancel or reschedule any Open Enrolment (group) Online courses with insufficient enrollment numbers or under any other circumstances. CADCAMPILOT will attempt to give registered customers and attendees as much advance notice as possible of any change to course schedules. CADCAMPILOT shall not be responsible for any incidental or consequential losses to customers or attendees arising whatsoever due to course cancelations or rescheduling by CADCAMPILOT.
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One-on-One (private) or Open Enrolment courses may be postponed or rescheduled by CADCAMPILOT under some circumstances, including but not limited to unforeseen events such as natural disasters, electric power or internet connection failure.
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Autodesk Inc. Required Content Disclaimer
Although cadcampilot, LLC is an Autodesk Authorized Training Center and Authorized Learning Partner, with Certified Instructors, Autodesk, Inc. has not created, reviewed or endorsed these course materials and is not responsible for the quality of the training offered by cadcampilot, LLC or for any actions of cadcampilot, LLC.
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